Shopping online can be tricky… So it is nice to read about others experiences, to know what to expect when it comes to purchasing online.
Have you shopped with us before? On this page you can write about your shopping experiences. New to the site? Read about others shopping experiences. (below)
PLEASE NOTE – If you require customer service – please DO NOT use this form It is for customer reviews only and does not get checked every day. For customer service and feedback head to this page…
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I ordered a few products during the week as I did not have time to get to the shops, they arrived 2 days later, and I had the courier put them in the bbq so I did not have to be home to receive them. Great!
Very fast service and delivery. Great to be able to get these products online.
Terrible. I ordered online initially for the convenience (i.e. not having to visit a store, deal with parking etc) but actually my Family Brands experience was highly inconvenient. I bought an item, received an email in return saying we won't charge your card until we are sure we have the item in stock (fair enough) but after 2 days of not receiving an email to tell me whether you have them in stock or not, I phoned up to cancel my order. The order was cancelled fine, but I never received a confirmation email to verify that the transaction was in fact cancelled so I was left checking my bank account for the next few days to make sure I was still wasn't charged (I wasn't, thankfully). The products seem reasonably priced but without good customer service and clear communication, I wouldn't shop here again.
Hi Michelle, We never charge a card until we have stock in the store. We confirmed the cancellation over the phone so there was no need to send another email. We never charged your card, so there was no need to send an email.
The free delivery within NZ was very much appreciated. First time I have used this site & would certainly do so again. Recommended.
First time from purchasing from your site, was rapt at the fast delivery, definitely be shopping through you again. Thank you 🙂